tUTOR PARTNERS llc - Terms and conditions
Last Updated: April 14, 2026
Company: Tutor Partners LLC (“Tutor Partners,” “Company,” “we,” “us,” “our”)
Website: https://mytutorpartners.com/ (including subdomains and pages)
Primary Contact Email: [email protected]
SMS/Text Number: 1 (443) 351-6747
These Terms of Service (the “Terms”) govern your access to and use of our website(s), content, tools, and services, including tutoring, academic coaching, and college admissions support (collectively, the “Services”). By accessing, using, purchasing, enrolling in, or scheduling Services, you agree to these Terms.
Important Notice Regarding Dispute Resolution: These Terms include a binding arbitration agreement and class action waiver (Section 16) that affects your legal rights, including waiving a jury trial and class actions, to the maximum extent permitted by law.
Table of Contents
Website Use
User Conduct & Restrictions; License Terms
Privacy Policy; Your Personal Information
Information You Provide; Accounts; Passwords
Orders, Scope, and Service Descriptions (Future Offers)
Pricing, Taxes, and Payments
Tutoring/Coaching Sessions: Scheduling, Attendance, Rescheduling, and Cancellations
Programs, Packages, and Multi-Year Engagements
Refund Policy (14 Days from Payment Date; Prorated)
Subscriptions / Recurring Billing (If Applicable)
No Guarantees; Educational Disclaimer; Results Vary
Your Responsibilities (Parent/Guardian/Student)
Testimonials, Reviews, Photos/Video
Disclaimers of Warranties
Limitation of Liability
Dispute Resolution (Mandatory Arbitration) & Class Action Waiver
Our Additional Remedies (Injunctive Relief)
Indemnification
Third-Party Links, Tools, and Platforms
SMS/Text Messages (A2P Terms)
Termination
No Waiver
Governing Law and Venue
Force Majeure
Assignment
Electronic Signatures and Communications
Changes to These Terms
Additional Representations and Warranties
Severability
Entire Agreement
Contact Us
1. Website Use
The website and Services are intended for individuals who can form legally binding contracts. If Services are for a minor student, the parent/legal guardian (or an authorized adult) must enroll and is responsible for payment and supervision.
By using the website or Services, you represent that you (a) are at least 18 years old (or the age of majority where you live), (b) have authority to enter into these Terms for yourself and/or your household, and (c) will comply with these Terms and applicable laws.
2. User Conduct & Restrictions; License Terms
All website content and materials—including text, graphics, videos, lesson materials, worksheets, frameworks, templates, downloads, recordings, prompts, strategies, methodologies, branding, logos, and other intellectual property—are owned by Tutor Partners LLC or licensed to us and are protected by applicable intellectual property laws.
Subject to your compliance with these Terms, we grant you a revocable, limited, non-exclusive, non-transferable, non-sublicensable license to access and use the website and purchased materials for your personal, non-commercial use within your household, unless expressly permitted in writing by us.
You agree not to:
copy, reproduce, distribute, sell, sublicense, publish, or exploit our materials except as explicitly permitted;
scrape, crawl, reverse engineer, decompile, disassemble, or attempt to extract source code or proprietary methods;
interfere with security features, access controls, or site operation;
use the Services unlawfully or to harm others; or
send spam, harassment, or offensive communications through or in connection with our Services.
Sensitive Information: Do not send sensitive personal information by SMS (text), such as passwords, full payment card numbers, Social Security numbers, or medical/mental health records.
3. Privacy Policy; Your Personal Information
Your submission of personal information is governed by our Privacy Policy: https://edu.mytutorpartners.com/privacy-policy
We may use service providers (e.g., scheduling, conferencing, payment processing, CRM/SMS delivery) to operate the Services.
4. Information You Provide; Accounts; Passwords
You agree to provide accurate information and to update it as needed. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
If you provide information on behalf of a minor student, you represent you are authorized to do so.
5. Orders, Scope, and Service Descriptions
5.1 Definition of “Services”
“Services” means any services, academic support, and related offerings we make available from time to time, including without limitation: tutoring, test preparation, academic coaching, executive function coaching, college admissions consulting/concierge services (including VIP College Prep), workshops, webinars, group programs, asynchronous feedback/review services (e.g., essay review, application review, writing feedback), digital resources, and any related materials, whether delivered online, in person, live, or asynchronously.
5.2 Scope; “Order” Controls
The specific Services you purchase (including deliverables, session length, number of sessions, included communications, inclusions/limitations, term, and expiration dates) will be described in the applicable checkout page, program page, proposal, invoice, confirmation email, intake form, or statement of work (each, an “Order”). Each Order is incorporated into these Terms by reference.
If there is any conflict between these Terms and an Order, the Order will control for that purchase.
5.3 Changes to Services
We may add, modify, or discontinue any Service offering at any time. Any such changes apply prospectively and will not materially reduce the Services you have already purchased, except where (a) required by law, (b) we provide a comparable substitute, or (c) we agree otherwise in writing.
6. Pricing, Taxes, and Payments
6.1 Pricing and Fees
Pricing is as shown in the applicable Order. You are responsible for any applicable taxes unless prohibited by law.
If an Order states that payment processing fees apply (e.g., card processing), you authorize us to charge those fees as disclosed.
6.2 Payment Timing; No Direct Payment to Subcontractors
Payment may be required before sessions, program access, or work begins.
In no event shall Client or Client's agent pay any subcontracted tutor or coach directly for the provision of Services arranged through Tutor Partners, unless we explicitly authorize it in writing.
6.3 Late Fees; Nonpayment
If payment is not received by the third day following the invoice due date, we may charge a $50 late fee and cancel upcoming sessions. Once payment is received, rescheduling is subject to availability.
We may suspend or terminate Services for nonpayment (Section 21).
6.4 Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute, we may suspend Services during the dispute. To the fullest extent permitted by law, you agree to reimburse us for reasonable costs associated with responding to improper chargebacks, including administrative time and fees imposed by payment processors.
7. Tutoring/Coaching Sessions: Scheduling, Attendance, Rescheduling, and Cancellations
7.1 Work Hours/Days
Unless otherwise stated in an Order, Tutor Partners generally operates 7 days a week between 8:00 a.m. and 9:00 p.m. EST, subject to staff availability.
7.2 Start/End Times; Late Arrival
Appointments begin promptly at the scheduled time regardless of the time of Client’s arrival. No adjustment to fees is made for time lost due to late arrival or early termination by the Client.
7.3 No-Show Policy
If the Client/student does not arrive within 20 minutes of the scheduled start time, the Client is considered a no-show. The tutor/coach may end the session and no fees will be refunded for time lost.
7.4 Session Cancellations (24-Hour Rule)
Cancellation of a scheduled session must be made at least 24 hours in advance by email to [email protected] or by phone to 443-216-9922 (or any other method specified in the Order). We will acknowledge the cancellation and the time it was received.
Sessions canceled with less than 24 hours’ notice are not eligible for rescheduling or credit, except where required by law or where we agree in writing.
7.5 Make-Up Sessions (Limit)
If 24-hour notice is provided, tutoring clients are allowed one (1) make-up session per month, subject to availability and scheduling constraints.
7.6 Ongoing Relationship Cancellation (14-Day Notice After 30 Days)
Unless your Order states otherwise, you may cancel an ongoing tutoring relationship after the first 30 days by providing 14 days’ notice. Cancellation does not eliminate responsibility for fees already incurred or Services already delivered.
8. Programs, Packages, and Multi-Year Engagements
8.1 Packages and Expiration
Packages (including multi-session bundles) may have expiration dates stated in the Order. If not stated, packages expire 12 months after purchase. Expired sessions are forfeited.
8.2 Multi-Year and Concierge Programs
Some families purchase multi-year programs or concierge services (including college prep concierge). These programs may include meetings, ongoing communications, document review, planning, and other deliverables. The scope, limits (e.g., caps on reviews), timelines, and included support are defined in the applicable Order.
8.3 Communications and “Unlimited” Language
If an Order references “unlimited” communications or support, it means reasonable communications consistent with the program’s intent during normal business hours and does not include 24/7 availability, emergency services, or excessive/abusive volume. We may set boundaries to maintain service quality.
9. Refund Policy (14 Days from Payment Date; Prorated)
9.1 Refund Window
Services that are Intangible online items are not refundable unless explicitly stated. As some of our services are digital products, it is deemed “used” after being emailed, downloaded and/or opened.
You may request a refund within fourteen (14) days of the payment date (the “Refund Window”). We may deny refund requests that don’t meet the policy, involve abuse/fraud/chargebacks, or where law permits.
After fourteen (14) days, Tutor Partners LLC has no refund or exchange policy unless explicitly stated. After the refund window, we do not provide refunds, credit, or prorated billing for any canceled subscription unless explicitly stated.
9.2 Prorated Refunds; Deductions
Approved refunds are prorated and will be reduced by:
an operational fee (to cover onboarding, administrative processing, planning, account setup, and staffing), and
the value of any sessions delivered, and
the value of any work performed or services delivered (including but not limited to intake calls, assessments, planning, matching, strategy development, document reviews, essay reviews, asynchronous feedback, and communications outside sessions), and
any non-refundable third-party fees (e.g., payment processing fees) where applicable and permitted by law.
Operational Fee (Default): If not specified in the Order, the operational fee is the greater of $250 or 5% of the amount paid, to the maximum extent permitted by law.
9.3 Outside the Refund Window
Refund requests made after the Refund Window are not available except where required by law or explicitly agreed in writing signed by Tutor Partners.
9.4 Refund Method and Timing
Refunds will be issued to the original payment method within 5-14 business days after written approval, though timing may vary by payment processor/bank.
9.5 How to Request a Refund
Email [email protected] with the purchaser’s name, student name, invoice number (if available), payment date, and reason for the request.
10. Subscriptions / Recurring Billing (If Applicable)
If you enroll in a subscription or recurring billing plan, you authorize us to charge the payment method on a recurring basis at the disclosed rate and frequency.
Unless the Order states otherwise, to cancel recurring billing you must provide at least ten (10) days’ notice before the next billing date.
We may suspend access for unpaid balances and you remain responsible for outstanding fees.
11. No Guarantees; Educational Disclaimer; Results Vary
Outcomes vary by student and depend on many factors beyond our control. Tutor Partners does not guarantee:
specific grades,
test scores,
admission to any school,
scholarships/financial aid outcomes, or
any specific academic, behavioral, or personal result.
Not Therapy / Medical Services: Coaching and tutoring are educational services and are not medical, psychological, therapeutic, diagnostic, or clinical services. We do not diagnose conditions. If you need medical or mental health support, consult a licensed professional.
12. Your Responsibilities (Parent/Guardian/Student)
You agree to:
attend sessions on time and prepared;
provide necessary materials (assignments, rubrics, deadlines, test info);
ensure appropriate technology for online sessions;
supervise minor students as appropriate; and
review final submissions and ensure accuracy (applications, essays, forms, deadlines).
You are responsible for complying with your school’s academic integrity policies and any testing rules (College Board/ACT, etc.). We will not help you cheat or violate policies.
13. Testimonials, Reviews, Photos/Video
If you submit testimonials, reviews, or feedback, you grant us permission to use them for business purposes unless you explicitly request otherwise in writing. We may edit for length/clarity without changing meaning.
Any recording of sessions by either party requires prior consent where required by law.
14. Disclaimers of Warranties
To the fullest extent permitted by law, the website and Services are provided on an “as-is” and “as available” basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, error-free operation.
15. Limitation of Liability
To the fullest extent permitted by law, Tutor Partners LLC and its owners, officers, employees, contractors, and agents are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or goodwill.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the website or Services will not exceed the amount you paid to Tutor Partners for the specific Service giving rise to the claim during the three (3) months preceding the event giving rise to the claim.
16. Dispute Resolution (Mandatory Arbitration) & Class Action Waiver
16.1 Informal Resolution First
Before initiating arbitration, you agree to contact us at [email protected] with a brief description of the dispute and desired resolution. The parties will attempt in good faith to resolve the dispute within 60 days.
16.2 Binding Arbitration
Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules.
Arbitration will be conducted by a single neutral arbitrator, in English, and will take place in Maryland, unless the parties agree to a remote proceeding.
16.3 Class Action Waiver
You agree to bring claims only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
16.4 Time Limit to Bring Claims
To the fullest extent permitted by law, any claim must be brought within one (1) year after the claim arises, or it is permanently barred.
16.5 Exceptions
Either party may seek injunctive or equitable relief in court to protect intellectual property rights or to prevent unauthorized use, without waiving arbitration for other claims.
17. Our Additional Remedies (Injunctive Relief)
You acknowledge that misuse of our intellectual property or breach of confidentiality may cause irreparable harm. We may seek temporary and permanent injunctive relief and other equitable remedies.
18. Indemnification
You agree to defend, indemnify, and hold harmless Tutor Partners LLC and its affiliates, contractors, and staff from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your misuse of the website or Services, violation of these Terms, violation of law, or infringement of third-party rights.
19. Third-Party Links, Tools, and Platforms
We may use or link to third-party tools (e.g., Zoom, Google, payment processors, scheduling tools, CRMs). We do not control third-party services and are not responsible for their availability, security, or performance.
20. SMS/Text Messages (A2P Terms)
20.1 SMS Program Description
Our SMS program provides text messages for appointment reminders, events, receipts, customer service, and occasionally promotional messages when you opt in. Message frequency varies depending on your interaction with our services. You may receive up to 3 messages per week.
20.2 Opting Out
You can cancel the SMS service at any time. Simply text “STOP” to 1 (443) 351-6747. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, or text “START” to resume receiving messages.
20.3 Help and Support
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance or email [email protected].
20.4 Carrier Liability
Carriers are not liable for delayed or undelivered messages.
20.5 Message and Data Rates
Message and data rates may apply for messages sent to you from us and from you to us. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
20.6 Recurring Messages Disclosure
By opting into our SMS program, you authorize us to send recurring text messages to the mobile phone number you provide. Depending on your service selection, you may receive regular recurring messages. You are not required to agree to receive recurring messages as a condition of purchasing any goods or services.
20.7 Prohibited Content
Our SMS messages will never contain:
phishing attempts, smishing, or social engineering to manipulate you into sharing private information
illegal content (all content complies with federal and state laws)
SHAFT content (sex, hate, alcohol, firearms, and tobacco) that does not follow applicable laws and regulations
20.8 SMS Opt-In Data Protection
All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the text message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
20.9 Privacy for SMS Services
For privacy-related inquiries regarding our SMS service, please refer to our Privacy Policy:
https://edu.mytutorpartners.com/privacy-policy
21. Termination
We may suspend or terminate access to Services for nonpayment, policy violations, harassment, abuse, suspected fraud, or conduct we reasonably believe may harm other clients, students, staff, or our business.
Upon termination, you remain responsible for outstanding balances for Services rendered. Sections intended to survive termination survive, including Sections 11, 14–18, 23, and 30.
22. No Waiver
No waiver is effective unless in writing signed by Tutor Partners. Failure to enforce any provision is not a waiver.
23. Governing Law and Venue
These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles, except that the Federal Arbitration Act governs arbitration enforcement.
If a claim is found not subject to arbitration, exclusive venue will be in the state or federal courts located in Maryland, and the parties consent to personal jurisdiction there.
24. Force Majeure
We are not liable for delays or failures due to events beyond our reasonable control (including acts of God, outages, pandemics, labor disputes, and third-party platform failures).
25. Assignment
We may assign these Terms at any time. You may not assign your rights without our prior written consent.
26. Electronic Signatures and Communications
You agree that electronic acceptance (clicking “I agree,” signing electronically, submitting forms, paying invoices, or scheduling Services) constitutes your electronic signature and acceptance of these Terms.
27. Changes to These Terms
We may update these Terms from time to time by posting an updated version on our website. Continued use after posting constitutes acceptance of changes.
28. Additional Representations and Warranties
You represent that:
you have authority to enter into these Terms;
you will comply with applicable laws; and
you will provide accurate information.
29. Severability
If any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the provision may be modified to the minimum extent necessary to make it enforceable.
30. Entire Agreement
These Terms, together with any incorporated policies (including the Privacy Policy) and any applicable Orders, invoices, proposals, or signed service agreements, constitute the entire agreement between you and Tutor Partners regarding the Services and supersede prior discussions.
If there is a conflict, the following order applies: (1) signed service agreement, then (2) Order (invoice/program page/proposal/statement of work), then (3) these Terms.
31. Contact Us
Tutor Partners LLC
Email: [email protected]
Website: https://mytutorpartners.com/